Responsive Website Redesign

Complete redesign of public facing website, incorporating responsive design. Project included formal RFP and vendor due diligence, migrating hundreds of pages of content to a new CMS, coordinating server changes with internal technology and risk staff, and communication to internal and external stakeholders.

Project goals included:

  • Incorporate responsive design (display changes based on screen size)
  • Improve the user experience (more intuitive menu structure, fewer clicks, enhanced locations module)
  • Redesign the signin box for ease of use and greater access
  • Updated design


Following the redesign, it's clear user experience was improved, especially for the one in four clients viewing our site on a mobile device:

  • 21% more sessions on average
  • 36% less time per session


View the site, or read our vendor's project recap.